Have tech solved the issues of a client changing their minds about what they want?

Well, all the interesting bits of medicine are built on social interactions. You ask the patient where it hurts and they lie about where.

are those the same social interactions that explain why surgeons resisted using things like checklist because it was "beneath them", "they never make mistakes", etc.?

because if so i agree, there's some real low hanging fruit there.

I don't think this is relevant to my question, or am I missing something?