Thank you for taking the time to respond to my questions. I believe the high potential of causing a follow-up incident was left out of the post (or maybe I missed it?).

I hope that lessons are learned from this operational event, and invest towards building metrics and tooling that allows you to, first of all, prevent issues, and second, shorten the outage/mitigation times in the future.

I'm happy you guys are being open about the issue, and taking feedback from people outside your company. I definitely applaud this.