It is possible for small businesses to adopt it, but perhaps only really in the knowledge worker/high customer contact space. If you're a small ecommerce shop selling lots of actual stuff, then you'll definitely need to have greater role coverage than you otherwise might.
It is possible for small businesses to adopt it, but perhaps only really in the knowledge worker/high customer contact space. If you're a small ecommerce shop selling lots of actual stuff, then you'll definitely need to have greater role coverage than you otherwise might.