Re:Google employees are listening to Google Home conversations
by Dextro on Wednesday July 10, 2019 @01:52PM
(#20404473)
To be fair the system already has something like that. If you complain to the Home it'll ask if you want to provide feedback and give you a few seconds to verbally explain what went wrong.
I'm not sure if humans will then review that feedback of if it goes through a speech to text algorithm first but the mechanism for feedback is there.
Re:Google employees are listening to Google Home conversations
by a3n on Wednesday July 10, 2019 @04:43PM
(#20406326)
Yeah, i think I've experienced that. I was driving with Maps directions, and while i was driving Google decided to show me new things Maps can do.
I tried to voice my way back to directions, unsuccessfully. I said "Fuck you Google."
"I see that you're upset," followed by some instructions on how to give feedback. While I was driving. It sounded almost exactly like "I'm sorry Dave, I can't help you."
Note that you also want the "correctly" heard commands, because some of them will have been incorrect. It's frustrating when an assistant gives the "I don't know how to do that", but it's even more frustrating to get "OK, doing (the wrong thing)".
Also, another alternative: provide an actual bug reporting channel. "Hey Google, report that as a bug" "Would you like to attach a transcript of the recent interaction? Here's what the transcript looks like." "Yes."