Stripe CEO here.

We're very sorry about this. We work hard to maintain extreme reliability in our infrastructure, with a lot of redundancy at different levels. This morning, our API was heavily degraded (though not totally down) for 24 minutes.

We'll be conducting a thorough investigation and root-cause analysis.

Will the results of the investigation and analysis be publicly available?

This. Reading well-written post-mortems of outages for big and complex services like Stripe is just pure joy to me and feels very educational too. I remember reading Gitlab post-mortems earlier this year, and it felt really fresh, given how honest and open they were in those.

They're really helpful in preventing our own outages. Although it's ironic how many of them boil down to having things so well automated that one mistyped command can take down an entire environment with extreme efficiency.

This is causing a big problem for my business right now, but I am not mad at Stripe because you earned that level of credibility and respect in my opinion. I understand these things happen and am glad to know a team as excellent as Stripe's is on the job.

Patrick, I think that it would be really nice to share the technical details of the post-mortem, once the dust has settled.

Many folks don't have the privilege to run a massive scale operation like Stripe, and lots of people can learn from it.

I also look forward to reading the postmortem. Stripe puts out a lot of high quality blog posts.

The Stripe outage that occurred bc of a deleted DB index was particularly interesting.

Someone deleted an index before the replacement was live due to a process error. This had cascading effects across the system and caused a large % of API requests to timeout. It's such a pedestrian problem but had an enormous impact.

Aaaand it'd down again as of 19:19 UTC.

https://twitter.com/stripestatus/status/1149065544399609856

Wow, Stripe is having a really shitty day.

Last tweet (10:58 PM UTC) says recovered already https://twitter.com/stripestatus/status/1149090037054623744

FROM 16:36 - 17:02 STRIPE'S system saw elevated error rates and response tims with the API. THEY HAVE NOW RECOVERED And are continuing to monitor as per their tweets on twitter

that was fast!