Re:Apple's service program for butterfly keyboard MacBooks, ...
by dijit on Friday July 05, 2019 @12:33PM
(#20363793)
I’ve had consistently good experiences with the Apple store support across 3 countries (over two continents) and it’s the main reason I still buy apple products, specifically iPhones, despite them going down a path I don’t like for the last 4 years.
Apple of 2015 was, really, at the top of the game, I wish I had bought a 2015 retina MacBook when it was new. :(
The screen developed a glitch where a few rows of pixels were inverted. We went to the Apple store to see if the screen could be fixed, and they found and gave her an identical new unit for no charge. “This way you’re also getting a fresh battery and everything will last longer.” They hooked up the old phone to the new phone and has everything copied over, we were out in less than an hour with “her phone” made brand new for free.
This was after the 5s was no longer on sale in the US. Maybe we just got lucky and they had some leftover inventory, I don’t know.
Whatever the reason, I felt that was impressively good customer service.