Re:Is this Paypal experience customary?
by pjc50 on Friday July 05, 2019 @09:29AM
(#20362336)
> I just assumed it was a mistake and didn't bother getting angry.
No need to get angry, but you might need to get careful. It's a bit like seeing a single cockroach in a restaurant; you can't just kill and remove it then declare that everything's fine.
Contacting them and confirming that it was a mistake is basic CYA, it establishes with them that it's not your transaction and hopefully gets something on file.
(I've just got off the phone with EE after a mysterious charge appeared on my account. They couldn't tell me where it had come from or even when it was applied, so after putting me on hold for a while they agreed to just take it off again. But I only spotted it because I'm checking my bills carefully after a previous dispute ...)
No need to get angry, but you might need to get careful. It's a bit like seeing a single cockroach in a restaurant; you can't just kill and remove it then declare that everything's fine.
Contacting them and confirming that it was a mistake is basic CYA, it establishes with them that it's not your transaction and hopefully gets something on file.
(I've just got off the phone with EE after a mysterious charge appeared on my account. They couldn't tell me where it had come from or even when it was applied, so after putting me on hold for a while they agreed to just take it off again. But I only spotted it because I'm checking my bills carefully after a previous dispute ...)