When I last had to replace my phone, because it fell out of my pocket exiting my car, I received a new phone, not with a dead pixel, but an entire column of dead pixels. No visible damage, straight up just powered it on after openning the box. Immediately called my phone company to request a replacement and they wanted me to buy a new phone. Said fuck that, I paid full retail for the new phone amd its defective out of the box. Send me a new phone and a prepaid shipping bill for the return.