This is a variant on the scam of making a local locksmith or tow link, SEOing it to the top of of Google's results, and then charging a fee and outsourcing the work. The web was supposed to be a disintermediating force but it's just as much been an opportunity for gratuitous toll-collectors.

Google appears to profit from this so apparently makes no effort to prevent this. It's been going on for years: https://www.nytimes.com/2016/01/31/business/fake-online-lock...