Re:The Toyota Way
by Kluny on Wednesday June 26, 2019 @12:08PM
(#20286289)
It's something that can be overcome with role-play training and consistent reinforcement. Examples are actually given in the book. One case study is a Korean airline that had a horrifying safety record in part because copilots and other staff didn't feel empowered to overrule the captain even if the captain was wrong. It was a cultural problem, but was overcome through training.
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