For example if you have gen_server using FSM, with gen_fsm you will have 2 processes. If there was passive FSM module, you would save 1 process and handle twice as many simultaneous clients.
Some examples from boost statechart library:
http://www.boost.org/doc/libs/1_34_0/libs/statechart/doc/tut...
#include <boost/statechart/transition.hpp>
// ...
int main()
{
StopWatch myWatch;
myWatch.initiate();
myWatch.process_event( EvStartStop() );
myWatch.process_event( EvStartStop() );
myWatch.process_event( EvStartStop() );
myWatch.process_event( EvReset() );
return 0;
}FSM is abstract concept. When it's wrapped into Actor it's something else and not pure FSM. gen_fsm is more similar to Rational Rose "Capsule" design pattern, except that Capsule may have several message queues, while gen_fsm has only one. You can also mask/unmask events in Capsule.
When many years ago I first learned Erlang I thought that every process will have built-in FSM as 1st class citizen (this is what I expected from programming language designed by Telecom company).
Also what I would like from FSM module, is to be able just to specify state transition table (STT) including on entry/exit. Then the callback functions only handle state transition logic. Currently gen_fsm is very verbose for huge FSMs and I sure it's easy to introduce bugs when coding STTs.
I think the reason most people don't use gen_fsm is because it's very basic and verbose, not because there is no need in built-in FSM behaviour in OTP.