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Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @04:53AM (#20272268)
I wish Monzo was available in continental Europe as an alternative to Revolut before expanding to the US.

As a product, I find Revolut to be much better thought-out offering for both, private customers[1] and businesses[2], but as a company I trust Monzo a way more.

[1] https://www.revolut.com/our-pricing-plans

[2] https://www.revolut.com/business-accounts-made-easy

Re:Y Combinator invests in Monzo through its Continuity Fund by matthewmacleod on Tuesday June 25, 2019 @05:46AM (#20272521)
Aside from the obvious horror stories circulating about customer service and culture, I don't see Revolut's offering as more compelling at all. They seem to offer all that stuff that I don't want from a retail banking service – "instant access to 5 cryptocurrencies" or "overseas medical insurance" or "LoungeKey Pass access" are just distracting noise. Each to their own of course, but the thing that really attracted me to Monzo was the simplicity. I'm already nervous about the introduction of the "plus" offering.
Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @05:52AM (#20272562)
Revolut offers lower ATM fees, lower foreign exchange fees, disposable virtual cards for online payments, and up to 1% cashback on all card payments.
Re:Y Combinator invests in Monzo through its Continuity Fund by matthewmacleod on Tuesday June 25, 2019 @06:20AM (#20272689)
The point I was making is that none of those things are very interesting to me – I use a credit card when travelling, don't travel enough for banking to be a constraint, and don't need virtual cards.

Also, note that there are already zero ATM fees in the UK, Monzo does £200 of fee-free foreign withdrawals/month in line with the Revolut free account, and cashback is only 1% outside of Europe, if you are paying for the most expensive account. This is kind of what I mean – the offering seems to suffer from the same problems as older banks, in that it kinda looks good on the surface but mostly comes with a bunch of stuff I have zero interest in.

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @06:31AM (#20272741)
> Also, note that there are already zero ATM fees in the UK

That makes a big difference, and it's not the case in continental Europe. Monzo then seems to be optimized for a single market and a single type of user (who doesn't travel much). I totally understand your case now.

> and don't need virtual cards

Are you using the same physical debit / credit card for all online payments? I don't see how disposable virtual cards is not the best solution for private and secure online transactions at the moment.

Re:Y Combinator invests in Monzo through its Continuity Fund by nothrabannosir on Tuesday June 25, 2019 @11:45AM (#20275371)
I have visited quite a few countries in Europe, but never found one where ATM fees are de rigueur. Actually in all my travels ever in the entire world, it was only the USA where I really couldn’t find a fee-free ATM no matter how hard I looked.

Ironically, the only European country where I ever even see some ATMs with fees, at all, is the UK.

Monzo has no surcharge over the network fee for foreign currency transactions, so it’s quite good. However, it’s a debit card, and credit cards still win for reliability when renting cars or buying airplane tickets.

When it comes to virtual cards: it’s a matter of taste. Personally I don’t care a single iota if my card gets defrauded; issue a chargeback, get a new one, done. Not worth giving up for the convenience of auto fill of C.C. in the browser.

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Wednesday June 26, 2019 @07:14AM (#20283816)
> I have visited quite a few countries in Europe, but never found one where ATM fees are de rigueur.

At least in my EU country, every bank charges 2% (min. 2.9€) for using any local or foreign ATM that doesn't belong to its own network.

With Monzo, taking out 1000€ from any ATM in continental Europe costs 30€. With Revolut it's 20€. The difference alone buys one a Premium subscription at Revolut.

Re:Y Combinator invests in Monzo through its Continuity Fund by matthewmacleod on Tuesday June 25, 2019 @12:07PM (#20275619)
Yes; Monzo is probably optimised for UK consumers who don't travel much – which is the vast majority of the UK market.

I don't have any real use-case for virtual cards, since both card provider and service provider still get to track everything. It's possible that it might be valuable to limit the amount that can be charged by a provider, or to allow a virtual card to be independently disabled in case of fraud, but I'm not particularly concerned about those given the ease of reclaiming funds generally.

Re:Y Combinator invests in Monzo through its Continuity Fund by namdnay on Tuesday June 25, 2019 @10:47AM (#20274730)
Don’t you get hit by international fees when using your credit card abroad? As a regular business traveler living in europe, Revolut has saved me a fortune (I even turn a small profit with the Metal cashback)
Re:Y Combinator invests in Monzo through its Continuity Fund by matthewmacleod on Tuesday June 25, 2019 @11:59AM (#20275511)
No; there are a good selection of credit cards available with no foreign transaction fees. I have a Barclaycard that has no fees, higher cash back than Revolut, and has no monthly fee.
Re:Y Combinator invests in Monzo through its Continuity Fund by grey-area on Tuesday June 25, 2019 @11:13AM (#20275036)
Don’t you get hit by international fees when using your credit card abroad?

No. There are fees for withdrawing cash over £200, but not using the card abroad.

Re:Y Combinator invests in Monzo through its Continuity Fund by nothrabannosir on Tuesday June 25, 2019 @11:36AM (#20275297)
Grand parent said they use a “credit card” abroad, implying they don’t use Monzo, or wouldn’t need Revolut. Monzo is a debit card.
Re:Y Combinator invests in Monzo through its Continuity Fund by grey-area on Wednesday June 26, 2019 @04:30AM (#20282958)
Ah thanks, sorry I missed that.

If you don't mind using a debit card abroad though, Monzo gives you a good rate, not sure why you'd need to use a credit card.

Re:Y Combinator invests in Monzo through its Continuity Fund by mantap on Tuesday June 25, 2019 @07:26AM (#20273075)
Not everybody wants a credit card, or is able to have one. Revolut et al provide many of the features of a credit card without having to borrow money and pay it back.
Re:Y Combinator invests in Monzo through its Continuity Fund by slavoingilizov on Tuesday June 25, 2019 @06:02AM (#20272614)
Only for their Metal subscription, which is paid, not free. Irrelevant comparison.

https://www.revolut.com/introducing-revolut-metal

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @06:16AM (#20272676)
> Only for their Metal subscription

False. Monzo's ATM fee is 3%, Revolut's 2%. Monzo gives MasterCard's exchange rate, Revolut gives real exchange rate.

If you take out at least 600 EUR / GBP monthly, the Revolut Metal subscription with all the benefits becomes essentially free.

Re:Y Combinator invests in Monzo through its Continuity Fund by TazeTSchnitzel on Tuesday June 25, 2019 @09:43AM (#20274056)
Is Revolut offering lower but less sustainable costs to attract more customers?

Monzo's approach, if they are to be believed, is to try to make charges cover their costs but be small, fair and simple.

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @09:59AM (#20274215)
> Is Revolut offering lower but less sustainable costs to attract more customers?

Revolut broke even on monthly bases in December 2017[1], and Monzo was still loosing money in April 2019[2].

[1] https://www.reuters.com/article/us-fintech-revolut/fintech-r...

[2] https://metro.co.uk/2019/04/08/monzo-set-100m-funding-despit...

Re:Y Combinator invests in Monzo through its Continuity Fund by easytiger on Tuesday June 25, 2019 @10:12AM (#20274357)
This is the second post that you've made that isn't true. Revolut is not profitable. It reports an operating loss.

What's your reason for such inaccurate information?

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @10:41AM (#20274667)
> Revolut is not profitable. It reports an operating loss.

It reported an operating loss for 2017, because it stopped losing money on monthly basis only in December 2017.

Re:Y Combinator invests in Monzo through its Continuity Fund by easytiger on Tuesday June 25, 2019 @10:47AM (#20274740)
> It reported operating loss for 2017, because it stopped losing money on monthly basis only in December 2017.

What are you talking about? That's gibberish. It lost about £15million in 2017

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @11:10AM (#20275013)
> It lost about £15million in 2017

If a company was losing money for the first 11 months out of 12, that's an expected result.

Re:Y Combinator invests in Monzo through its Continuity Fund by easytiger on Tuesday June 25, 2019 @11:28AM (#20275196)
> If a company was losing money for the first 11 months out of 12, that's an expected result.

I dunno what you think you are trying to achieve. Revolut is not profitable

Re:Y Combinator invests in Monzo through its Continuity Fund by TazeTSchnitzel on Tuesday June 25, 2019 @10:08AM (#20274308)
Interesting. Maybe Revolut's paid accounts work out well for it or it's able to earn profit from certain services.
Re:Y Combinator invests in Monzo through its Continuity Fund by JustFinishedBSG on Tuesday June 25, 2019 @05:07PM (#20278957)
> lower foreign exchange fees

Except the weekend. Gotta read fine prints.

> up to 1% cashback on all card payments.

Except in Europe, its market.

Re:Y Combinator invests in Monzo through its Continuity Fund by easytiger on Tuesday June 25, 2019 @10:07AM (#20274289)
> and up to 1% cashback on all card payments.

No it doesn't

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @10:27AM (#20274522)
It's a feature for Revolut Metal subscribers[1].

[1] https://www.revolut.com/introducing-revolut-metal

Re:Y Combinator invests in Monzo through its Continuity Fund by easytiger on Tuesday June 25, 2019 @10:46AM (#20274726)
It's 0.1% for most uses and it's subject to very vague usage requirements they don't let you read until you sign up, as far as I can tell.

So you need to spend £15k a month to recoup your monthly fee.

Natwrst have more generous cashback for their bill payments scheme alone.

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @10:56AM (#20274839)
I think it's pretty clear to everyone that 1% cashback can only be offered in North America and other markets, as the interchange fees for Visa and Mastercard consumer debit cards are capped at 0.2% of the transaction value in the EU.
Re:Y Combinator invests in Monzo through its Continuity Fund by yRetsyM on Tuesday June 25, 2019 @04:56AM (#20272278)
Another victim of Brexit uncertainty, as I understand it - because of uncertainty of best approach post Brexit they paused continental Europe plans.
Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @04:58AM (#20272283)
They could have just got a banking license in Ireland. I believe they still need to apply for one in the US.

At least in terms of the population, the EU market is 60% larger than the US, and Europeans are already used to paying for everything with debit cards.

Also, in many EU countries people rarely do chargebacks or expect them to succeed, which makes supporting them much easier.

Re:Y Combinator invests in Monzo through its Continuity Fund by wastedhours on Tuesday June 25, 2019 @05:15AM (#20272372)
> the EU market is 60% larger than the US, and Europeans are already used to paying for everything with debit cards.

I'd argue the other side and say the EU isn't a single market when it comes to payment and banking culture. I'd also argue that there are large swathes of Europe that still don't have a card culture.

My personal anecdata on chargebacks corroborates yours, but my own assumption is that the market for a fintech company is much larger in the States than in continental Europe.

Re:Y Combinator invests in Monzo through its Continuity Fund by Jhsto on Tuesday June 25, 2019 @05:25AM (#20272412)
I've needed cash more often in San Francisco than I've needed anywhere in Europe in the last 5 years.

To my experience, even the smallest shops in most of Europe accept contactless payments, whereas in the States the smaller ones did not accept card payments for purchases under 2 (or sometimes even 20) dollars. I'd agree that the market for a fintech company in the States is much larger, but this is solely because its current state is so bad.

Re:Y Combinator invests in Monzo through its Continuity Fund by martinald on Tuesday June 25, 2019 @05:32AM (#20272452)
Depends where you are. UK/France/Spain, yes, Germany absolutely not. Even mid range restaurants are 50/50 if they'll take card. Not really sure what you are meant to do if they don't take card and you are settling a large table which costs more than your daily ATM limit...
Re:Y Combinator invests in Monzo through its Continuity Fund by wastedhours on Tuesday June 25, 2019 @06:11AM (#20272660)
Yep, similar experience in Germany, and more than 50/50 if you travel further east in Europe (and that's not even counting those who look actively pissed off if you want to pay by card even if they have the facilities to take it[0]).

[0] this is a bigger thing than you'd expect and goes back to my point on culture - unless you want to feel like a tourist standing out, there's plenty of places in Europe still where cash is very definitely implied to be preferred. And don't even try if you're not in a major metro area.

Re:Y Combinator invests in Monzo through its Continuity Fund by Dayshine on Tuesday June 25, 2019 @05:20AM (#20272398)
They don't have FCSC protection, how is that a better thought-out offering for private customers?

"We can just throw away your money and you have no recourse, trust us with your ~banking~ beyond banking"

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @05:30AM (#20272442)
> They don't have FCSC protection, how is that a better thought-out offering for private customers?

Revolut started out as a "prepaid debit card for paying abroad", not as "your main bank acccount", but is closing the gap quickly and should soon switch over its customers to an EU-licensed bank entity.

I find Revolut to be better than Monzo in terms of features and costs, but it's not suitable to be used as the main bank account yet because of the lack of protection.

Re:Y Combinator invests in Monzo through its Continuity Fund by coconut85 on Tuesday June 25, 2019 @09:33AM (#20273969)
Why not Bunq? It's smaller but good.

Bunq also has an impressively good API. Way more things to do than with Monzo or Revolut.

Re:Y Combinator invests in Monzo through its Continuity Fund by krn on Tuesday June 25, 2019 @10:24AM (#20274477)
> Why not Bunq?

I find Bunq to be pretty unique. The entire product seems to be design by a hacker who loves to think in numbers: "3 beautiful cards of your choice", "25 bunq bank accounts", "10 ATM cash withdrawals per month". Everything is simple and clear, but also a bit overwhelming. I think it's #1 European challenger bank for technically-minded people with no-nonsense attitude, but other mobile-first banks seem to require a bit less mental overhead and are more intuitive to use for an average person.

Re:Y Combinator invests in Monzo through its Continuity Fund by coconut85 on Tuesday June 25, 2019 @10:41AM (#20274660)
Lol, true. My girlfriend thought it was "too smart" at first. But now she loves it.
Re:Y Combinator invests in Monzo through its Continuity Fund by secfirstmd on Tuesday June 25, 2019 @09:07AM (#20273777)
Why not try n26?
Re:Y Combinator invests in Monzo through its Continuity Fund by bildung on Tuesday June 25, 2019 @09:12AM (#20273808)
I wouldn't trust N26 (or any of these other move fast and break things banking apps), they have shown that they have zero clues about securing their infrastructure: https://media.ccc.de/v/33c3-7969-shut_up_and_take_my_money