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A comment on SIM swap horror story: I've lost decades of data and Google won't help. Parent comment

Re:SIM swap horror story: I've lost decades of data and Goog... by Someone1234 on Monday June 17, 2019 @12:38PM (#20204704)
Is this a reference to something? I haven't heard much about Google One's support good or bad.

The concern I'd have with G-One is that if you lost access to your account, you also aren't a Google One customer, and the support likely won't assist you. Creating a chicken/egg situation.

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Re:SIM swap horror story: I've lost decades of data and Goog... by dangThatSucks on Monday June 17, 2019 @02:16PM (#20205867)
Not a reference to any story, just a few personal experiences. I had various issues, and they couldn't escalate anything to actually fix them, they just read support docs back to me. It's not like the paid support that gsuite customers get (although I'd be happy to pay more for that if I could).
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Re:SIM swap horror story: I've lost decades of data and Goog... by ineedasername on Monday June 17, 2019 @01:11PM (#20205092)
Yes, there should be some support for non-paying users. Even if it comes at a cost, like a flat rate incident fee.
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