Yes, they refund and send nice emails but people don‘t want refunds - they want to see a race!
Just check that twitter account, it‘s hilarious. I have cancelled the subscription, it was so bad.
To add to that, every single time they claim their engineers are trying to identify and fix the problem. For months now. It‘s like they work only during race sessions. No post mortems, no description of what measures have been taken to resolve the problem.
It‘s not even possible to load the help chat sometimes. The website during those outages barely works. Can‘t log out, can‘t log in.
The mobile app is another garbage. People being advised to reinstall the app when having login problems. Also for months!
It‘s garbage. Which is shocking. There are so many paid tv services streaming hundreds of channels and not having any of those problem. For a powerhouse like Liberty Media and F1, this is ridiculous.
Disclaimer: Happy subscriber and an F1 fan.