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A comment on When Employees Use Software That IT Hasn’t Approved. Parent comment

Re:When Employees Use Software That IT Hasn’t Approved by deanCommie on Wednesday June 12, 2019 @05:21PM (#20169441)
Clients don't know what they want and don't know how to describe what they do want.

That doesn't mean they're wrong.

Actual experts get to the root of what they need, and find ways to solve the requirements, even when they seem impossible.

Mandatory response viewing: https://www.youtube.com/watch?v=B7MIJP90biM

[ Parent | on HN ]
Re:When Employees Use Software That IT Hasn’t Approved by pimlottc on Wednesday June 12, 2019 @09:14PM (#20171025)
That’s definitely a clever way to meet all the stated requirements, but in no way does it attempt to get to the root of the real user requirements.

Which, of course, involves talking to actual users.

[ Parent | on HN ]
Re:When Employees Use Software That IT Hasn’t Approved by yellowapple on Wednesday June 12, 2019 @11:48PM (#20171656)
> That doesn't mean they're wrong.

Perhaps not, but it does make it substantially more difficult to be right.

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Re:When Employees Use Software That IT Hasn’t Approved by geomark on Wednesday June 12, 2019 @09:03PM (#20170973)
That's even more amazing.
[ Parent | on HN ]