I agree with the 'amateurish'. There simply is no logic that goes:

1. I don't like the colors, so the device is ugly.

2. Tech support is bad, so the product is buggy.

3. Getting a replacement takes days, so the product is slow.

All of them are valid things to mention, but not under those headers. #2 and #3 could go under a separate heading "support is poor", #1 should be a personal note that would gain more power if the review mentioned that 8 out of 10 people agreed with that (while mentioning their age group, gender, etc). As it is it is just anecdotal, just like the famous 'iPod ... Lame' remark was.

There's not enough here to draw your own conclusions about the phone -- it is simply a personal reaction and reads as such. Better reviews are more detailed, and balance the pros and cons to make a recommendation one way or the other.

I've read a lot of reviews of tech. Basically, if the device breaks down during the review that is what gets written. Then it's up to the PR or someone in the company to get a replacement out right now. This is how it is at Consumer reports, Engadget or NYT.