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Re:Chase did a bad thing, so we did a good thing by kevin_b_er on Tuesday June 11, 2019 @07:27PM (#20160445)
Aside from the issue of trust, the site does a terrible job of explaining how bad arbitration is.

The arbiter is permitted the following: * To make an arbitrary judgement outside the scope of the agreement. * The arbiter is not required to follow any law but the arbitration act. They are permitted a manifest disregard for the law. * The arbiter is not required to be fair or impartial. They aren't a judge. * The arbiter may be blacklisted by companies if they rule against the corporation. The companies know who rules against them. * The arbitrations are secret. You may research how the arbiter acted in the past. The company knows, though. You just don't.

To engage in a corporate controlled mandatory binding arbitration is to leave the rule of law and enter into a dystopia where even the courts of law are privatized. Consumer protection laws? Gone. State consumer laws? Gone.

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