You've reminded me of someone I know who also worked for an NHS body related to innovation/improvement who went to Amsterdam I think for an international healthcare conference.

I said it must have been interesting, lots to learn about. She replied that the NHS was the best in the world and there was nothing to learn about from anyone else in any respect.

Sadly, although I remain convinced many people must be slogging against the system, I suspect she isn't alone in that view.