AWS TAMs I know spend a sizable portion of their time making sure that their costs are low for their customers, monitoring monthly spend and looking for inefficiencies. Business and Enterprise support customers also receive full access to Trusted Advisor, an automated tool which checks your account for spending inefficiencies and best practice violations.

When your profit margin is 25%+, the bigger risk is not people reducing spend, it's moving to a different cloud. Helping people decrease spend by increasing complexity is a form of vendor lock-in, and preserves the long-term revenue.

Enterprise support has saved our team from our own screwups in the past, so I've also had positive experiences with them.

TIL ^w

I don't get it yet... what does it mean?