It is not surprising at all. Mission Control was forged in the fire (literally for Apollo 1) and they are one of the most visible "incident team" we know about.

I highly advise to read Gene Kranz memoirs "Failure is not an Option" if you work in that kind of environment.

I heard recently that he never said that.

Apparently it was mentioned when the Apollo 13 script writers were gathering stories at NASA, they liked it, and then gave it to the Kranz character.

Who then decided, "Hey, if everyone thinks I said it..." and titled his memoir.

Yep exactly.

When the insident is over, does it look like 55:50 in that video? :-)

We recently had a 15 month long project almost fail due to some stupid shit and a really wonky error no one understood so far. <Almost fail> as in "Keep the customer on the phone we have 3 possible things to try and don't hang up! No one leaves that call until I'm out of hacks to deploy!" That evening we had the entire ops team in the houston-mode for several hours.

And yes, once we had a workaround in place the customer accepted, we reacted like that. Except we also had our critical-incident whiskey go around. Then the CEO walked in to congratulate us on that project. Whoops. But he's a good sport, so good times. :)