As communities go, I think we in the illumos and SmartOS communities pride ourselves on being helpful, so I'm sorry that that wasn't your experience. Speaking personally, I have always tried to meet applications where they were -- and I believe that this is reflected in our work on KVM and LX and bhyve. That said, documentation can always be improved -- and in particular, the wiki was an infamous mess that was recently replaced by a much better docs site[1].

My apologies again for your experience, and I don't think it's indicative of the community. I would encourage anyone who wants to get involved on the mailing lists or hop into #illumos and/or #smartos on freenode![2]

[1] https://illumos.org/docs/

[2] https://illumos.org/docs/community/