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A comment on An update on last week's customer shutdown incident. Parent comment
Generally, a "People" section that mentions processes not being followed is an incomplete root cause analysis.
Why was it was possible for the process not to be followed?
There's obviously a limit to how far it makes sense to drill down with why why why, but stopping at "someone didn't follow guidance" is too early.
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Generally, a "People" section that mentions processes not being followed is an incomplete root cause analysis.
Why was it was possible for the process not to be followed?
There's obviously a limit to how far it makes sense to drill down with why why why, but stopping at "someone didn't follow guidance" is too early.