An update on last week's customer shutdown incident

Re:An update on last week's customer shutdown incident by sladey on Wednesday June 05, 2019 @05:28AM (#20102706)

I've been using DO spaces for about a year now, and for the later half of that time, my experience has been pretty terrible.

- Spaces throwing up errors that magically fix itself a couple of days later.

- Asking about the credits we were promised for when Spaces lost our files results in the question being ignored. Still haven't received the promised credits for 6+ months. I can't even look back at the tickets now as the support system has deleted all the tickets older than a month.

It's gotten to the point where we have started work on migrating off DO, which is unfortunate because DO's offerings looked very attractive.

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Re:An update on last week's customer shutdown incident by zacharybk on Wednesday June 05, 2019 @07:00AM (#20103112)

Hi Sladey - Zach here from DO. I'd like to help you out and investigate what might be going on. Can you send me an email (first name at) and I'll investigate right away?

Thank you, Zach

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