Re:An update on last week's customer shutdown incident
by mdip on Tuesday June 04, 2019 @11:07PM
(#20101158)
I had wondered if they were a large company or not. I have used them in the past and there was a specific reason that we picked them over AWS/Azure/Goober, but those details escape me.
Based on the other comments, they don't sound like a huge company. Someone mentioned about 300 employees. I am not sure their revenue and chuckled at the reference that they're "third largest" given some specific criteria (of course, "largest" doesn't mean anything, either -- what we're really looking for is "third best" by some criteria that we've defined in our head)
That jives more with other things I've read and anecdotal experience.
I think the size of the company is less relevant than the last point that you make about the clear issues around training/support. At a company that size, CSR training might be less formal than it needs to be. When a one-off like a customer who is legitimate but in every other way appears to be fraud might involve a slack messages to people with wrong information rather than clear guidance followed up with formal training.
It's difficult for a smaller (average cash-flow for their size) company to succeed in highly competitive markets that are, effectively, commodities. A larger company can handle being a loss leader to knock smaller competitors out of the market, providing excellent customer service. They don't. But it'd be easier for them to do so. :)
Based on the other comments, they don't sound like a huge company. Someone mentioned about 300 employees. I am not sure their revenue and chuckled at the reference that they're "third largest" given some specific criteria (of course, "largest" doesn't mean anything, either -- what we're really looking for is "third best" by some criteria that we've defined in our head)
I found this: https://www.canalys.com/newsroom/cloud-market-share-q4-2018-...
That jives more with other things I've read and anecdotal experience.
I think the size of the company is less relevant than the last point that you make about the clear issues around training/support. At a company that size, CSR training might be less formal than it needs to be. When a one-off like a customer who is legitimate but in every other way appears to be fraud might involve a slack messages to people with wrong information rather than clear guidance followed up with formal training.
It's difficult for a smaller (average cash-flow for their size) company to succeed in highly competitive markets that are, effectively, commodities. A larger company can handle being a loss leader to knock smaller competitors out of the market, providing excellent customer service. They don't. But it'd be easier for them to do so. :)