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A comment on An update on last week's customer shutdown incident. Parent comment

Re:An update on last week's customer shutdown incident by sneak on Tuesday June 04, 2019 @10:37PM (#20101045)
Customers should not have to resort to shaming you publicly to get timely support responses.

Two points establish a line.

[ Parent | on HN ]
Re:An update on last week's customer shutdown incident by zacharybk on Tuesday June 04, 2019 @10:45PM (#20101072)
Hey Sneak - I totally agree* :) We've already started efforts between Support and Security leadership to leverage the 24/7 structure of Support. Our goal is that no one will ever need to use social as an escalation path, and our new Support Engineers who are joining in mid-June and early July will be part of this a reality for our customers.
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