Re:An update on last week's customer shutdown incident
by omeid2 on Tuesday June 04, 2019 @09:05PM
(#20100662)
DO is claimed to be "third-largest hosting company in the world in terms of web-facing computers", so that should give you an idea of how many customers they have.
Re:An update on last week's customer shutdown incident
by im3w1l on Tuesday June 04, 2019 @10:41PM
(#20101061)
How do they manage so many boxes with so few people? Do they rent metal and resell it with value add software?
Re:An update on last week's customer shutdown incident
by breakingcups on Wednesday June 05, 2019 @06:23AM
(#20102926)
By skimping out on support, clearly.
Re:An update on last week's customer shutdown incident
by laughinghan on Tuesday June 04, 2019 @09:35PM
(#20100794)
Oh interesting, hadn't seen that claim before
Re:An update on last week's customer shutdown incident
by p1necone on Tuesday June 04, 2019 @09:41PM
(#20100821)
I feel like a better measure for the "size" of a tech company is number of customers, rather than number of employees. Considering software doesn't need a linearly increasing number of people to produce/support it as your share of the market gets bigger.
In all fairness, having worked at a few tech startups, it can be hard to scale customer service to keep up with demand—you don't control how many support tickets come in, and it takes a lot more time to hire and train new customer service agents than it does to spin up new servers, and if you over-hire, it's a lot more costly than shutting down some servers.