Re:Stripe Chargeback Protection
by kweks on Monday June 03, 2019 @01:47PM
(#20085933)
Hi Eeke.
A few years back, we lost a merchant account with stripe due to an unfortunate combination: no chargeback insurance enabled, high average transaction value (~600EU) and low monthly volume (we were starting up).
Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?
We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?
Re:Stripe Chargeback Protection
by edwinwee on Monday June 03, 2019 @02:06PM
(#20086199)
Hrm, I'm sorry for that struggle. I'd like to look into this—could you email me directly at [email protected] and I can review what happened (and see if we can help you get set up again)?
Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?
We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?