Re:Stripe Chargeback Protection
by wbl on Monday June 03, 2019 @10:39AM
(#20083543)
There is no legitimate retention management. If I want to cancel I've made clear what I want to do. Making it take longer then a few minutes is a waste of all our time.
[ Parent
| on HN ]
There is a fine line in my POV.
Word trickery and playing games with buttons is over the line.
I think it is ok to say “Hey, you’re paying $20/mo for the super plan, and don’t use feature X, but can do the middle plan for $12”. I think it’s ok to make sure that people understand that data is deleted if they take the action. But it’s easy to drift into dark patterns.