I’ll be awaiting the post-mortem and, depending on that and the procedures proposed to stop this from happening again, will hold off moving everything I have from DO.

The real “mess up” here was the bit where you blocked the account with no reason given and no further communication - other than the one-liner your intern wrote for the email.

I’m expecting you to sit down with your legal team and rewrite your TOS to be more customer-focused and less robotic.