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A comment on There Is Too Much Stuff. Parent comment

Re:There Is Too Much Stuff by ikeboy on Monday May 27, 2019 @10:58PM (#20026871)
You should always be able to return with free shipping any item that's defective. That's amazon's stated policy. In what cases are you saying they don't follow their policy?
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Re:There Is Too Much Stuff by mistersquid on Monday May 27, 2019 @11:05PM (#20026898)
It's been a while, but if my memory serves me correctly, some items can only be returned at a staffed Amazon location.

That is: the return shipping is free but getting to the staffed Amazon location is not.

I'm pretty sure this has happened with some items I've picked up from an unstaffed Amazon drop-off location that can only be returned via a staffed Amazon location.

EDIT: add adjective "return" in second sentence.

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