Thats sales, not support.

I often get these cheerful E-mails from other vendors. When I tell them what's not going alright they set up a series of meetings with clueless people and nothing happens usually. I would expect Google to be the same.

> they set up a series of meetings

In my experience those meetings have the goal of explaining you how to use the product. If the issue really is that something doesn't work, it's not something sales people can do anything about.

That’s correct. The problem is that you have to explain the problem several times but in the end nobody does anything.