On the flipside, I hate nearly every non-human interaction introduced in the last few years that I have to make. With the exception of withdrawing money from an ATM (later edit- and some kinds of online shopping), automated customer service experiences have always been worse, mostly because they always seem to be programmed with a very narrow and optimistic set of goals in mind. Life would be even more of a hell if I couldn't mash 0 to speak to an operator in a lot of cases; as it is that option is already hidden.

There isn't a lot of good reason to be optimistic about the future either; chatbots and fast food kiosks were a flop (and rightfully so) and most of these other styles of interaction feel forced and constricting.

Humans may have their flaws but you can't beat the fact that they're what other humans are comfortable around.