Show HN: Full Help – Self-hosted help desk and knowledge base software

Re:Show HN: Full Help – Self-hosted help desk and knowledge ... by pplonski86 on Wednesday May 08, 2019 @03:56AM (#19856764)

Hi Gerardo!

Congratulations! The product looks very neat. I got questions:

1. What does the logo mean?

2. Do you have two servers, one for REST and one for web sockets? (I'm trying to use similar architecture in my product)

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Re:Show HN: Full Help – Self-hosted help desk and knowledge ... by fullhelp on Wednesday May 08, 2019 @12:07PM (#19860191)

Thanks! :-)

1. The purple circle has two question marks (the left one is used in Spanish). Customer support is about answering lots of questions, so this is one of the reasons I used those symbols. For the name itself, I made a list of possible candidates, and really liked the simplicity of "Full Help". Also, it's close to some popular apps like Full Story and Full Contact.

2. For the web sockets, I was initially using Laravel Echo Server (https://github.com/tlaverdure/laravel-echo-server) (powered by Socket.io) and then switched to Laravel Websockets package (https://github.com/beyondcode/laravel-websockets) which is an implementation using PHP itself, making the requirements and installation even easier.

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