Unlike many of the comments here my experience at Apple stores has gotten a lot better recently. I’ve been in twice in the past month for some hardware fixes, and both experiences were great. I got an appoinemt the same day, service was fast and professional and I found there to be an excess of people wanting to help me. This was in San Francisco by the way so I can’t speak for other areas. Prior to this I found that appointments were booked more than a week out and there were long wait times even for when I showed up for said appointment. I love the Apple store and find it to be the best retail experience in the biz right now.