I was at the Valley Fair Apple Store in Santa Clara to pick up an order recently. It was very busy; a bit uncomfortably so, but to my surprise I was helped quickly and went in and out.

Afterwards, there was a survey, which is not surprising. Knowing Apple, they probably do pay attention to the survey results. If some Apple Stores are having issues, I’m guessing they should know...

My only real complaint is just how packed they get. I was sure I’d be waiting forever to reach an employee.