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A comment on How I manage customer feedback for my bootstrapped SaaS.

Re:How I manage customer feedback for my bootstrapped SaaS by osrec on Monday May 06, 2019 @04:47PM (#19843676)
We just installed a chat widget on https://usebx.com and can confirm that it not only helps conversions, but has become the main support channel.

I personally never found them too annoying, but hesitated to add one to our landing page because of the general negativity surrounding them on HN.

[ Parent | on HN ]
Re:How I manage customer feedback for my bootstrapped SaaS by tnolet on Monday May 06, 2019 @04:54PM (#19843749)
Negative on HN is mostly positive in real life!
[ Parent | on HN ]
Re:How I manage customer feedback for my bootstrapped SaaS by osrec on Monday May 06, 2019 @05:33PM (#19844121)
Haha, often true. We're a critical bunch :p
[ Parent | on HN ]