My wife works for a large company that is in a similar situation. They are not a member of the BBB (thus not accredited) and there is one complaint on the BBB that was filed 3 years ago. This single complaint gives them a D- rating. A newly formed competitor of theirs, less than 2 years old, became a member of the BBB from the get go and is heavily promoting the fact that they have an A+ and the company my wife works for doesn't. The BBB wants approx $16,000 for them to become accredited. Unless they pay, they can't increase their rating to anything decent, even if they work with the BBB to resolve that single complaint from 3 years ago. It's pretty bogus.