It also has to do with personality type. A sales type person is more likely a people's person that has more control over a voice communication than a typing conversation. They want to be able to directly counter your indecisiveness to land the sale, they can't do that in an email

That makes a lot of sense. I find it highly irritating though. I'm paying these people to do a job for me, I expect it done without further inconveniencing me. The last solicitor I instructed ended up leaving me with more work than had I not paid him to do anything.

Had an accountant that adopted some new platform and communication technique. Anytime I'd email, he would record a video and send back a link to a video. The videos weren't (easily) downloadable, and would expire pretty quickly. So... I never had anything useful to trace through history in. I switched accountants. New one is fine with answering basic questions about stuff via email. He will call sometimes, but it's not a requirement, and he certainly won't send videos.

Mind boggling. Clearly he was trying to stand out, with his video responses, but that's just irritating, you could click a short email and read it in seconds on your phone almost anywhere, or, you have to wait until a time suitable to watch with audio.

it seemed to be part of some larger 'communication and marketing' package he was subscribed to. I was getting monthly email updates, etc - ghostwritten by someone else. It wasn't bad, but video responses to everything was annoying. It felt like he was intentionally trying to hide something.