I was profoundly impressed by the grace, respect, insight, and "achieving a meeting-of-the-minds response" that she repeatedly achieved. I'd not have thought it possible before seeing it. I wish I had noted her name, or had video.
It's still not something I can do, or even quite imagine how to do. But it changed how I feel when encountering people being aggressively confused. More "I wish I had more of her skill set", less "this seems simply hopeless".
And it can be startling how rapidly understanding can become gappy and ramshackle, as you move away from someone's narrow research focus or center of exceptional expertise. There's a recurring news meme, look at the <supposedly smart people> (eg, Harvard Business School students) not knowing the <basic thing> (eg, what causes seasons). But if the last time someone saw a topic was in middle school, why would a middle schooler's understanding of the topic come as a surprise? The "You're a Doctor? Yes, of medieval French literature. Great, I have a question for you. I have this nagging pain in my..." misunderstanding of expertise and competence.
The Ten Thousand[1] idea seems yet another significant contribution to society by xkcd. :) [1] https://xkcd.com/1053/
In my AP English class of all the smarty pants kids with all the advantages, I was the only one who knew what husbandry was. Everyone else thought it was about being married.
As an adult, on an email list full of people who attended Ivy league schools and the like, everyone was all up in arms about prejudice against homeschooling. There was an article about a court case where a judge blamed the stupid behavior of a young defendant on "home training" or "home schooling."
The defendant had not been homeschooled, but the people discussing the case were talking about the judge being wildly prejudiced against homeschooling. I had to point out that the judge was basically saying "Oh my God, son, you were just not raised right and you have zero so-called common sense." It had nothing to do with prejudice against homeschoolers.