Re:Mozilla is giving up on their IRC server
by solipsism on Saturday April 27, 2019 @11:11AM
(#19765902)
If people aren't using search, then message history retention isn't that important for you it seems. I would suggest that maybe your people are using email in situations where they'd like more permanence.
This is common, and Slack is treated more like a hallway conversation. Hallway conversations are enormously valuable, but if you want a record of something or if you want to make sure it reaches everyone, you use email instead.
Re:Mozilla is giving up on their IRC server
by TheSwordsman on Saturday April 27, 2019 @11:14AM
(#19765921)
It is to me personally, as I use it to find answers to questions I don't know the answer to. At a minimum, I can point them to someone who had a similar problem in case they solved it.
Re:Mozilla is giving up on their IRC server
by MediumD on Saturday April 27, 2019 @05:02PM
(#19767609)
Yeah I feel the same as you. So much knowledge gets shared on Slack that searching the complete history is often really valuable.
I even went a step further and built a product that would generate FAQs from slack history and made it easy for people to add and categorize knowledge from Slack to provide answers to questions, metric, etc...
I would love to have open source communities use it for free if helped them manage supporting their communities easier.
It's https://landria.io. Would love to know if it would be useful for you.
But in my experience, many don't use the search anyhow. :P
I'll admit, I don't know the full details of the relationship we have with Slack as I'm just an admin and not an owner. It is paid for by someone, but I don't know how much we're paying per head or of it's a flat rate.