They probably would not be getting so much flak today if they'd owned up to the problems and offered a quick, inexpensive repair solution when they first started appearing, way back in 2015. But instead they persisted with the flawed design for years, giving owner complaints the "you're holding it wrong" treatment and adding the flawed keyboard design to more models even after it should have been clear it had serious problems.

The longer you let a boil like this fester, the more painful it's going to be when you finally lance it.