1. Right now, we're concentrating on just Vidalias. We continue to grow at a pace I'm happy with, so there's no need to get complicated.
2. We learned it as we went along, really. ie, "Oh crap, X happened.. what do we do?" And then we figure out what's best for the customer, and do that.
3. We listen, and empathize. I want all our customers to get the onion they're expecting. If they don't, I'll cover the cost to get them more that meet their needs.
4. The logistic changed the most, by far. Our second year, we added order tracking, and that helped a lot too. (Our first season, the customers would call me and ask where their order was, and I'd manually look it up)
5. We're profitable. I have no interest in raising money or taking direction from a VC.
6. Tech stack (if I even understand what that means).. Wordpress, Shopify
Re:I Sell Onions on the Internet
by simonebrunozzi on Thursday April 25, 2019 @11:56PM
(#19754730)
Just chiming in to say that I loved reading your article, and I really wish you all the very best. I'm you have inspired many people in one way or another!
Re:I Sell Onions on the Internet
by ignoramous on Tuesday April 23, 2019 @04:37PM
(#19732573)
Thanks a lot. I sincerely wish you nothing but the best.
Congratulations! You're an inspiration. A few questions, if I may:
1. Do you plan to expand to other produce other than just the onions?
2. How did you arrive at your current business model (like min order quantity, areas served, return policy, shipping rates etc)?
3. How do you deal with customer complaints, in particular, with something as prone to decay as organic produce?
4. What significant part of the way you do this business changed after v1? Esp, as multiple customers would have inevitably given you comments and suggestions.
5. You mentioned you're registered as a LLC. You don't intend to raise VC money? For instance, YC prefers not to invest in LLCs.
6. What does the tech stack look like (Shopify? Weebly? AWS? Frameworks? Payments? etc)?