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A comment on Jack Dorsey says it’s time to rethink the fundamental dynamics of Twitter. Parent comment

Re:Jack Dorsey says it’s time to rethink the fundamental dyn... by onion2k on Wednesday April 17, 2019 @04:09AM (#19680679)
why on earth should Twitter be an official support channel for a business?

Note that the poster said "an official support channel" rather than "the official support channel". Adding more ways for customers to contact support is usually a good thing. There was no mention of taking away other channels that you might prefer.

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Re:Jack Dorsey says it’s time to rethink the fundamental dyn... by danenania on Wednesday April 17, 2019 @07:47AM (#19681672)
Right--most of our support is done via email, but we also use Github issues, chat via our website, and Twitter. Which one gets used depends on the customer and what the issue is. I try to make sure that we respond as soon as possible regardless of the channel, but Twitter usually ends up being slower (unfortunately) because of the notification issues.
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