One thing I've heard recently though is that Dell still makes batches of bad hardware and their service is stil (or again) bad. In particular a recent xps batch has had a 50% failure rate while Dell support keep blaming the users IIRC. Source: sysadmin friend of mine.
PS: once you get through, their technicians used to be great.
More info used to be available here: https://www.badcaps.net/, haven't verified recently.
One thing I've heard recently though is that Dell still makes batches of bad hardware and their service is stil (or again) bad. In particular a recent xps batch has had a 50% failure rate while Dell support keep blaming the users IIRC. Source: sysadmin friend of mine.
PS: once you get through, their technicians used to be great.