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Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by rdl on Wednesday December 01, 2010 @03:53PM (#1959562)
If you want to add "color" to a company blog, you talk about positive things of a somewhat personal or offbeat nature. If he wanted to describe how the WePay team went on a road trip to a conference and stopped at some amazing place where the customer service was hands-on and handled exceptions well, that would be great. Or just about some board game which they really enjoy playing at the office.

Whining about vendors, especially when you are partially or technically somewhat at fault, is something you do on "friends-only" posts, personal facebook, etc.

Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by mikemainguy on Thursday December 02, 2010 @07:51AM (#1961955)
While this statement is in alignment with conventional wisdom, I think things are changing (or should). Corporations are legal entities and can/should have a voice just like any other person. When folks start watering down the corporate voice to "only be positive" or "not admit fault", they are aggravating the problem that this blog post is illustrating. There are enough faceless corporations with thousands of powerless minions doing the work of "corporate".