Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust...
by sayrer on Wednesday December 01, 2010 @03:10PM
(#1959343)
It's standard knowledge that your second leg will be canceled if you miss your first leg. It's been that way for 30 years.
I thought that was standard as well, but I fly usually fly United or other big carriers.
I flew JetBlue recently, and did something just like what this guy did. I called up expecting to have to rebook, but they said that wasn't necessary, and even refunded the money for the first leg.
I can see how someone used to Virgin, JetBlue, et al. could make this mistake.
I thought that was standard as well, but I fly usually fly United or other big carriers.
I flew JetBlue recently, and did something just like what this guy did. I called up expecting to have to rebook, but they said that wasn't necessary, and even refunded the money for the first leg.
I can see how someone used to Virgin, JetBlue, et al. could make this mistake.