Startup Lessons, Courtesy of United Airlines’ Crappy Customer Service

Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by rdl on Wednesday December 01, 2010 @02:18PM (#1959134)

I strongly agree with this. It might be appropriate for a personal blog, but it makes WePay look like it's run by people who don't understand how to navigate complex systems.

Guess what industry is even more regulated, rule-bound, complex than the airline industry? Banking and payments. A startup already has a high hurdles related to people being conservative with their money; being an iconoclast isn't exactly what people want when it comes to a finance manager.

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Re:Startup Lessons, Courtesy of United Airlines’ Crappy Cust... by jcmoney on Wednesday December 01, 2010 @03:07PM (#1959333)

I'm sure WePay does not dedicate as much time/effort into understanding every complex industry and in fact they obviously shouldn't. Banking and payments is core to their business. Air travel is not. I would still trust my lawyer if he/she failed to tell me how high I could jump on the moon.

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