Re:You Are Not Google (2017)
by scarface74 on Friday April 05, 2019 @06:39AM
(#19581266)
If something goes wrong, we can submit a ticket to support and chat/call a support person immediately at AWS. We have a real business that actually charges our (multi million dollar business) customers enough to pay for a business level support.
But in your experience, what has “gone wrong” with AWS that you could have fixed yourself if you were hosting on prem?
It's only a proxy in the sense that it hides them (the ops/dbas) behind a wall, and you can't actually talk directly to them about what you want to do, or what's wrong.
If you don't want to hire staff directly, consulting companies like Percona will give you direct, specific advice and support.