I have had to SSH into prod boxes many times to debug emergent issues. Now I'm using all serverless, and I get a happy fuzzy feeling whenever I think about how I never ever have to do that again.

"The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong it usually turns out to be impossible to get at and repair." -- Douglas Adams

It's more likely that parent has had to do that a lot of times, or perhaps has managed people who have. That would be a sign of organizational dysfunction, and fixing that is a good goal to have.