I just opened a checking account with Schwab (and the requisite brokerage account that goes along with it). As I was registering the account online, the web system threw an error, and I couldn't finish.

The next day I got a voicemail from one of their operators inquiring about my account with a number to call him back. The number went straight to him, and my account was straightened out in a few minutes. They also sent me checks, something I had never bothered paying for with my account at Chase.

And I haven't even put any money in the account yet. So far I'm very impressed.